Shipping policy

Shipping Policy – Motion Avenue

Effective Date: 21 May 2026

Thank you for shopping with MotionAvenue™. This Shipping Policy outlines how orders are processed, shipped, and delivered within South Africa.

By placing an order with Motion Avenue, you agree to the terms below.

1. Shipping Areas

Motion Avenue currently ships within South Africa using Aramex Door-to-Door courier services.

Delivery availability may vary depending on your location and courier coverage areas.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during:

  • Promotional periods;

  • Public holidays;

  • High order volumes;

  • Unexpected operational delays.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Times

Estimated delivery time is:

  • 8–11 business days from the date your order is dispatched.

Delivery timeframes are estimates only and are not guaranteed.

Business days exclude weekends and South African public holidays.

4. Courier Services

All deliveries are fulfilled through Aramex South Africa Door-to-Door services.

Once your order has been dispatched, you may receive tracking information where available.

5. Delivery Delays

While Motion Avenue aims to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including but not limited to:

  • Courier operational delays;

  • Weather conditions;

  • Public unrest or strikes;

  • Load shedding or infrastructure disruptions;

  • Incorrect customer information;

  • Remote or high-risk delivery locations;

  • Peak shopping periods.

To the fullest extent permitted by South African law, Motion Avenue shall not be held liable for delays in delivery caused by third-party couriers or events beyond our reasonable control.

However, nothing in this policy excludes any rights you may have under applicable South African consumer protection laws.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

MotionAvenue™ will not be responsible for:

  • Failed deliveries due to incorrect addresses;

  • Delays caused by incomplete customer details;

  • Additional courier charges resulting from incorrect information supplied by the customer.

If a parcel is returned due to incorrect delivery information, additional shipping fees may apply before re-dispatch.

7. Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, you must contact us within 48 hours of the expected delivery date.

MotionAvenue™ reserves the right to investigate the matter with the courier before approving replacements, refunds, or claims.

8. Delivery Acceptance

A delivery may be considered completed when:

  • The parcel is delivered to the address provided at checkout; or

  • Signed for by any person reasonably present at the delivery address.

Motion Avenue is not responsible for parcels after confirmed delivery.

9. Shipping Fees

Shipping fees, where applicable, will be displayed at checkout before payment is completed.

Motion Avenue reserves the right to change shipping rates at any time without prior notice.

10. Contact Us

For shipping-related queries, please contact MotionAvenue™ customer support through our email russell@motionavenue.co.za or call 082 958 2583.